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Stand Your Ground

Have you ever referred a patient to a specialist to have a lesion evaluated and/or biopsied for possible cancer, just to have the patient tell you that the specialist said, “Oh, it’s nothing. Just keep an eye on it.” This has happened to me, and while it is extremely frustrating and time-consuming, I have never made light of or dismissed …

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What to Look for When You’re Hiring

One of the biggest challenges we business owners face is finding the right team to support us. In order to find the best candidate, we focus on identifying their core values: What is this person really about? What traits do they use to describe themselves? However, it’s equally important that we have a clear understanding of our own core values …

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What Not to do When Business Gets Slow: Three Pitfalls We Should all Avoid

Every business owner knows there are times throughout the year when work slows down. The savvy entrepreneur can recognize these trends and implement strategies to avoid them, or at least redirect a downward shift when it starts. The rest of us get nervous, and our uneasiness can lead to critical mistakes. Below are three pitfalls to avoid when your business …

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Three Signs to Know When It’s Time to Let Go

We all know that turnover in the office is not only expensive but it taxes everyone on the team. Putting time and energy into training team members is a forever work in progress but when we have to start from the beginning… ugh! Regardless of how much we dislike it, turnover is something we all go through…it is a part …

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A Story of Team Triumph

The story I’m about to tell you is true and not exaggerated. It was 7:15 a.m., and I had just walked out of my operatory after injecting for a crown prep on No. 3. My patient care coordinator came running, saying, “Dr. Marzban, there is a man collapsed outside. Our hygienist thinks he is having a heart attack, and we …

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Stand Your Ground

Have you ever referred a patient to a specialist to have a lesion evaluated and/or biopsied for possible cancer, just to have the patient tell you that the specialist said, “Oh, it’s nothing. Just keep an eye on it.” This has happened to me, and while it is extremely frustrating and time-consuming, I have never made light of or dismissed …

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Put on Your Thinking Caps!

One of the biggest struggles most dentists have is hiring the right people to be on their teams. For me, the ability to think through, understand and resolve tasks is a must-have trait for an applicant to be considered. I have found that the struggle is that people are not used to thinking anymore. The thinking-process concept is becoming obsolete. …